TERMS OF SERVICE
Metropolitan Heating & Cooling Specialists
Effective Date: August 18, 2026
1. Agreement to Terms
By requesting services from Metropolitan Heating & Cooling Specialists, you agree to be bound by these Terms of Service. If you do not agree with any provision, please do not use our services.
2. Service Description
Metropolitan Heating & Cooling Specialists provides the following HVAC services:
- Emergency heating and cooling repairs (24/7 availability)
- HVAC system installation and replacement
- Seasonal maintenance and tune-ups
- Indoor air quality assessments and improvements
- Equipment diagnostics and troubleshooting
- Warranty-covered repairs and service
3. Service Appointments & Scheduling
Availability: We offer same-day service availability. Specific times are subject to scheduling and technician availability.
Confirmation: Customers will receive appointment confirmation via phone or email at least 24 hours before scheduled service.
Cancellations: Customers may cancel appointments with 24 hours notice to avoid a $50 no-show fee.
Access: Technicians require safe access to your home and HVAC systems. Customers agree to provide a secure entry point.
4. Pricing, Estimates & Payment Terms
Diagnostic Fees
A standard diagnostic fee applies to service calls. This fee is credited toward repair costs if you proceed with service the same day.
Free Estimates
We provide free, no-obligation written estimates for system replacements and installations.
Upfront Pricing
We quote all prices before beginning work. Customers must approve any additional charges beyond the quoted estimate.
Accepted Payment Methods
- Venmo (instant payment)
- Zelle (instant payment)
- Cash (on-site at completion)
- Check (payable to Metropolitan Heating & Cooling Specialists)
- Credit/Debit cards (subject to 3% processing fee)
5. Warranties & Guarantees
Workmanship Warranty
All work performed by Metropolitan Heating & Cooling Specialists is guaranteed for 1 year on parts and labor from the date of service.
Manufacturer Warranty
Equipment and parts carry the manufacturer's warranty. Metropolitan Heating & Cooling Specialists assists with warranty claims but is not liable for manufacturer defects.
Satisfaction Guarantee
We stand behind every job. If you're not satisfied with our service, contact us within 30 days and we will address your concerns at no additional charge.
6. Limitation of Liability
Metropolitan Heating & Cooling Specialists is not responsible for indirect, incidental, or consequential damages, including loss of use, loss of profits, or business interruption.
Our liability is limited to the amount paid for the service in question. In no event shall our total liability exceed $10,000.
Customers are responsible for any damage caused by weather, structural failure, electrical issues, or other conditions beyond the scope of HVAC service.
7. Property Damage & Insurance
Metropolitan Heating & Cooling Specialists carries comprehensive liability insurance covering bodily injury and property damage during service.
Customers are encouraged to inform us of any existing damage or concerns before service begins. All HVAC work is performed in accordance with industry standards and applicable building codes.
8. Customer Responsibilities
- Provide safe access to your home and HVAC equipment
- Disclose any known hazards (pets, hazardous materials, structural concerns)
- Maintain clear work areas for technicians
- Comply with appointment times or provide 24-hour cancellation notice
- Pay agreed-upon fees upon service completion
- Maintain regular system maintenance to preserve warranties
9. 24/7 Emergency Services
Metropolitan Heating & Cooling Specialists offers emergency repair services 24 hours a day, 7 days a week.
Emergency calls may be subject to after-hours service fees (typically double the standard rate). Customers will be quoted emergency service rates before authorization.
10. Maintenance Plans & Subscriptions
Optional maintenance plans include scheduled tune-ups, priority dispatch, and service discounts. Plans are billed annually or on a custom schedule.
Cancellation requires 30 days written notice. Refunds for unused services will be prorated based on the cancellation date.
11. Dispute Resolution
In the event of a dispute, both parties agree to attempt resolution through good-faith communication.
Unresolved disputes may be pursued through small claims court or mediation. These terms are governed by the laws of the State of Maryland.
12. Changes to Terms
Metropolitan Heating & Cooling Specialists reserves the right to modify these terms at any time. Continued use of our services constitutes acceptance of revised terms.
Questions About Our Terms?
Contact us anytime:
Email: metroheatcoolspecialists@gmail.com
Phone: (443) 975-2522
Website: https://metrohvacrspecialists.com
Address: 10816 Town Center Blvd, Box 412, Dunkirk, MD 20754